FAQ
Payments and Safety:
What payment methods do you accept?
We accept a variety of secure payment methods, including credit cards, debit cards and PayPal. You can pay with confidence, knowing that your details are processed securely.
Shipping and Delivery:
What is the processing time for my order?
We aim to process orders within 1 to 3 working days. Once your order has been processed, you will receive a shipping confirmation with tracking information.
How long will it take for my order to arrive?
Shipping time usually varies between 8 and 15 working days, depending on your location and other external factors. Please note that delays may occur during busy periods.
Returns and Refunds:
Can I return or exchange my order?
Yes, returns and exchanges are possible within 30 days of receiving your order. Please note that return costs are the customer's responsibility. Please see our returns policy page for more information on the process and any conditions.
How can I contact customer service for returns or other questions?
For questions about returns, products or other issues, our friendly customer service team is always available to help. Please contact us via email at info@mangaessentials.com or via the contact form on our website.
What payment methods do you accept?
We accept a variety of secure payment methods, including credit cards, debit cards and PayPal. You can pay with confidence, knowing that your details are processed securely.
Shipping and Delivery:
What is the processing time for my order?
We aim to process orders within 1 to 3 working days. Once your order has been processed, you will receive a shipping confirmation with tracking information.
How long will it take for my order to arrive?
Shipping time usually varies between 8 and 15 working days, depending on your location and other external factors. Please note that delays may occur during busy periods.
Returns and Refunds:
Can I return or exchange my order?
Yes, returns and exchanges are possible within 30 days of receiving your order. Please note that return costs are the customer's responsibility. Please see our returns policy page for more information on the process and any conditions.
How can I contact customer service for returns or other questions?
For questions about returns, products or other issues, our friendly customer service team is always available to help. Please contact us via email at info@mangaessentials.com or via the contact form on our website.